Mercure London Hyde Park Hotel

Very helpful staff, excellent breakfast and excellent location

We had an 'inside' room with no ventilation except for a noisy fan. This lack of fresh air was very uncomfortable at night given the warm weather.

Breakfast was good but space is too small, many people waiting in Que.

Water Facility looks too old. Took time to refill tank for toilet. Took time to gain Hot water.

pleasant stay but problem on leaving- charged with TV use - Communication services? (I pressed wrong button) poor PR at desk forced me to pay £14.99 extra for something I didn't use.

A top class hotel with extremely helpful staff, superb food and lovely bedrooms. This hotel is ideally located for easy access to the sights of london.

slow showers

Perfect location. Good breakfast.

Very small and tiny rooms. No transmission of our comments on Booked.net (side by side and quiet rooms)

The hotel was very close to transport services including the Heathrow Express out of Paddington, Visitor attractions such as Marble Arch and Hyde Park were just several minutes walk and reasonable restaurants were just round the corner. Talbot Sqaure seemed quiet and secure.

The restaurant was jnot open for dinners. Although our room larger than other nearby hotels it was still relatively small.

The staff was not very clear on explaining the different services.

The breakfast.

First night I stayed at room 705 and was very noisy.

Handy for Paddington Station. Walking distance to Hyde Park. Plenty of eating places in the area

Very small room and bed. Very small breakfast room . Toilet difficult to flush for second person!!

The location near paddington station and kensington park was excellent. we were able to easily walk to the hotel from paddington following our arrival there from heathrow airport. the location was excellent for walking around in. Breakfast was excellent.

The room we were given was tiny. The room had a double bed and it was literally not possible for two people to pass one another between the edge of the bed and the dressing table. Either my husband or I had to step to one or the other end of the bed so that the other could move about.

location

staff did not seem to understand concept of service

Breakfast was very good and place for perfect for short stay in England. Paddington station was allso near.

Rooms were very small and sound-proofing wasn´t the best.

The hotel staff were all polite, honest, friendly and helpful. The breakfast and service were very good, and a good location close to paddington tube

The internet in the room was difficult to use, it would be useful if there was more than one lift

This hotel is in a very good location near Paddington Station. Stayed in a Club Room which was very comfortable, very clean and the staff were very efficient. Bar staff were pleasant. There was a queue each morning for breakfast which was a little problematic. Recommended.

Not really. The queueing for breakfast was a little problematic.

Staff was friendly and helpful.

The TVs are placed oddly, so you cannot see them well from anywhere; the bed posts block the view.